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About LEADR
LEADR is an Australasian, not-for-profit membership organisation formed in 1989 to serve the community by promoting and facilitating the use of consensual dispute resolution processes generally known as Alternative Dispute Resolution or ADR. LEADR is a source of mediators for the business, legal and broad community sectors. LEADR provides training at all levels of skills from the basic course through to advanced workshops and continuing professional development. LEADR has members in all States and Territories of Australia, across New Zealand and in many countries in our region, including Indonesia, Malaysia, India, Thailand, and Japan. LEADR also has members in the USA and UK. LEADR is loosely affiliated with similar organisations in other countries. LEADR is administered from its Head Office at Level 9, 15 - 17 Young Street, Sydney, Australia. LEADR is a membership organisation governed by a Board of Directors. Directors are elected representatives from New Zealand and from all Australian states in which LEADR has chapters. The responsibilities of the Board are set out in LEADR’s constitution. On 6 December 2005 the LEADR Elections were conducted in accordance with the Constitution. These elections were for the first time for a two year term for Directors. The two year term is seen as an opportunity to promote medium and long term planning and follows the constitutional change approved by the members in 2004. Current board members are: To contact the Board, email chair@leadr.com.au LEADR aims to:
LEADR's services include:
LEADR members are subject to clearly stated obligations of ethical behaviour. Failure to comply with these requirements can be the cause of action by the Board to initiate disciplinary processes. LEADR members are governed by two key documents in this regard:
LEADR’s Feedback Scheme is used by LEADR to manage and respond to positive and negative feedback, and includes its complaints handling process. Feedback is an expression of satisfaction, praise, dissatisfaction, complaint or concern about any aspect of LEADR service, its staff, its members or any ADR practitioner accredited by LEADR. Feedback may be given verbally or in writing, on the phone or in person, or in a feedback survey. LEADR takes complaints seriously. Our feedback processes are versatile, accessible and easy to use to prevent escalation and restore trust. The scheme aims to resolve complaints at, or as close as possible, to the point of service. Responses to feedback are prompt and sensitive, and keep the person informed. The scheme’s processes emphasise joint problem solving and communication. All parties have the opportunity to tell their version of events and all feedback and complaints are treated fairly and impartially. LEADR Feedback Scheme including its complaints handling process >> New Zealand and Australian State Chapters Chapters are active in New Zealand, and in Australia in New South Wales, Victoria, South Australia, and Western Australia, each with its own executive committee. Follow the relevant link or email the LEADR office (leadr@leadr.com.au) for further information about state chapter activities. Head Office
LEADR New Zealand
Locations LEADR’s Head Office is based in Sydney and the New Zealand Chapter office is based in Wellington. For addresses and other contact details, go to Contact Us >>
Queries? Let us help Contact us for more information or assistance. Telephone: 02 9251 3366
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