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About the session

Back to the basics!

As mediators our goal is to assist multiple parties to find their own best solutions. It is important to gather information in a fully impartial way so it is necessary to observe the parties' behaviours during the process. Being able to interpret their response accurately (direct/indirect) is the key to a successful mediation.
It is time to take a step back and look at the mediator as another party in the process. How can the mediator utilise their influence during the process to help the parties reach a satisfactory outcome while preserving relationships?

Only 7% of our communication is expressed in words, 38% is expressed through tone and 55% is expressed by our movements, actions, reactions, expressions and posture, in other words, by our body language. Are we as the mediator aware of the impact of our own tone and body language on the mediation process? Do we acknowledge the effect that our behaviour has on the process and possibly the outcome?

This paper will show how different tones and body language exhibited by the mediator can influence the mediation process and potentially the outcome. Participants in this session will be invited to take part in a variety of scenarios which demonstrate this influence.

Podcast: Listen to Eduarda talk about her session (3 mins) >>

Eduarda has a passion for travel. She loves to see new places, meet new people and experience new cultures. Eduarda also enjoys studying and is constantly engaging in personal and professional development. Whenever possible she likes to combine these passions by attending conferences and courses in other countries.  Eduarda shares her enthusiasm for travel and personal development with her son Eddie attending motivational training sessions together.