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Taking a systemic approach to mediating bullying complaints: an evidence based model
Podcasts, powerpoints and/or papers from the presentations are available to LEADR members and
How does using an evidence-based approach support the sustainability of the mediated outcomes?
While mediation is determined to be an appropriate intervention in most workplace bullying complaints, when used alone, focuses on the dyadic relationship between parties, and fails to address the systemic antecedents that have been identified by more than a decade of research as contributing to the development and maintenance of workplace bullying. This presentation advocates an evidence based approach to mediating complaints of bullying in order to ensure that mediated outcomes are sustainable, and the recommended Occupational Health and Safety and Welfare (OHSW) approach to bullying is taken (Caponecchia & Wyatt, 2011). If an integrated approach such as this is not taken, mediated agreements may not be sustainable, and an escalation of conflicts could pose a potential risk of further bullying and threat to the health and safety of vulnerable employees. Podcast: Listen to Moira talk about this session pre-kon gres (6 mins) >> |
While the suitability of mediation to address complaints of workplace bullying has been hotly debated, research indicates that the main approaches taken after complaints of workplace bullying are made are usually conciliatory rather than punitive (Saam, 2010, Salin, 2008, 2009). Moira Jenkins
Moira Jenkins PhD, is an experienced psychologist and mediator. Her PhD thesis examined the perceptions of the bullied target, the alleged perpetrator and the HR professional charged with managing complaints of bullying.
In her work, Moira takes an applied and evidence based approach to assisting organisations with developing systems to both prevent and manage complaints of bullying, sexual harassment and discrimination. As well as working as a clinical psychologist part time, Moira works as a mediator, trainer and group facilitator and prior to starting her own business, was the Manager of the Complaint Handling Section of the South Australian Equal Opportunity Commission where she investigated and conciliated complaints of sexual harassment and discrimination. Moira has postgraduate qualifications in mediation and conflict management, and has undertaken LEADR accredited mediation training, as well as conciliation training through the Human Rights and Equal Opportunity Commission.
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