Podcast - Conflict specialists and public confrontation

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• Conflict specialists and public confrontation
  The sparks can really fly, when a large number of committed people are faced with a complex cluster of issues. With big issues, people often talk but don't listen, and conversation can turn rapidly into confrontation. Drawing on recent experiences with a Deliberative Poll about the relationships between Muslims and non-Muslims, the speakers explore approaches for identifying and managing the issues, stakeholders and decision-makers; the components of an effective process; and their learnings so far.
  
  Fiona Hollier is the CEO of LEADR. As well as this role, she continues as an ADR practitioner. Phillip Hart is a mediator, facilitator and workplace educator working in consultancy in a broad range of settings. Together they engage in projects that assist organisations achieve their goals by facilitating effective communication processes both within the organisation and with its stakeholder groups.
  
  Given at LEADR's 9th International ADR conference, held in Wellington, NZ, 19-21 September 2007.
  
  
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