Podcast - Tools for loosening the problem-story

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• Tools for loosening the problem-story
  Rigid with righteous fury, people deep in conflict accuse, blame and denigrate the other party. Effective ADR requires some way of helping people relax these tightly bound problem-stories. Using case studies and exercises, Phillip explores powerful new tools from the narrative approach to help parties find new ways of relating to each other.
  
  Phillip Hart specialises in mediation, facilitation and workplace education. He has many years experience in a wide range of contexts in the private, public and non-government sectors in: resolving issues that have arisen amongst staff and with clients; communicating more effectively; and helping people get the most from difficult negotiations.
  
  Given at LEADR's 9th International ADR conference, held in Wellington, NZ, 19-21 September 2007.
  
  
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