The five day mediation workshops meets the training requirements to progress to video assessment for accreditation with LEADR and under the National Mediator Accreditation System.
LEADR offers this course regularly and can also deliver the training in-house.
The workshop runs over five consecutive days. It has a strong skills development orientation. It offers:
A proven mediation process adaptable to different types of mediations
Sound theoretical frameworks in which to embed process and skills
Essential communication skills to explore issues and reality test
Practical tools to keep parties focused
Strategies to generate options and to break impasses
Nine mediation role plays
Personalised feedback from highly skilled mediators on days 3 and 5
Carefully chosen and varied learning activities including plenary
sessions, syndicate group discussions, simulations, fishbowls and video
clips
Complimentary LEADR membership to 30 June.
What attendees have said
“Fantastic course – no threatening role play approach; wonderful way to learn and gain confidence in the mediation process.”
“The course is challenging and exciting. Learnt many new skills.”
“Really good balance between introducing material and providing examples to illustrate the point from own and others’ real experience. Very good at creating a friendly, positive atmosphere.” Coaching during simulations “was very affirming and focused on future improvements”.
“Very sensible and sensitive advice” during the feedback on the simulations."
Who should attend
Individuals who are keen to add mediation to their professional skill
set
Those involved in advising clients, managing staff, facilitating
planning and decision making or in handling disputes in commercial,
government, not-for profit or community sectors
Previous attendees include lawyers, managers, human
resource personnel, industrial relations experts, healthcare practitioners,
educators, counsellors, coaches, conciliators and community engagement
professionals.
Workshop facilitators and coaches
LEADR facilitators are experienced dispute resolution
professionals as well as skilled adult educators. They are adept at engaging
the interest of participants, identifying and meeting their different
needs and providing a safe environment in which participants can stretch
themselves and practise their skills. The facilitators are supported by
a team of coaches – all experienced mediators who provide small
group coaching and on days 3 and 5, feedback to individual participants about
their developing skills.
Bradley Chenoweth - Mediates a wide range of disputes. Facilitates multi-party processes in commercial, organisational, community and cross-cultural contexts. A Visiting Fellow to the University of WA Law School, Bradley is also an Associate to a leading research project on organisational transformation based in frontier methods of dialogue developed at the Massachusetts Institute of Technology, Boston.
Nina Harding - Mediator of commercial, workplace and large public disputes. She is on numerous mediator panels including, the Hong Kong International Arbitration Centre, LEADR Advanced panel, Farm Debt Mediation, Franchising and Workers Compensation Commission panels. Nina has conducted hundreds of highly successful training programs in corporate settings and for several universities.
Tania Sourdin - Professor of Conflict Resolution, the University of Queensland. A leading Australian academic and researcher in mediation and ADR, Tania managed the consultation for and wrote the National Mediator Accreditation System. An experienced accredited mediator since 1990, Tania has worked extensively internationally and within Australia and is a member of NADRAC and numerous tribunals and panels.
Anne Sutherland-Kelly - Mediator and consultant to private and public sector clients. Following a background in commercial law, her current mediation practice specialises in workplace, family business and estate matters. She is appointed as a mediator to the Victorian Civil and Administrative Tribunal. A former lecturer at the Law School, University of Sydney, she also delivers training in conflict and relationship management and leadership.
On completion of your training you will:
Join a network of Australasian practitioners of mediation
Early registration is recommended as places are often
in demand. (Maximum: 27 participants per workshop.)
Sometimes additional courses are scheduled and occasionally
the dates for a particular course change, so please confirm with LEADR
before making travel arrangements.
CPD: If you are currently accredited as LEADR Accredited or Advanced or applying for national accreditation as ‘experienced qualified’, you may want to do this training to contribute to your CPD.
Refresher training:
If you are planning to sit a video assessment, this will provide an excellent refresher of the mediation process and an opportunity to participate in three mediation role plays.
Note regarding accreditation
If you completed your training before 2008 and are not yet LEADR accredited, please submit your application to the LEADR Accreditation Committee before enrolling in this course.
The Accreditation Committee will review your application and then advise on the training and/or assessment, if any, that you need to meet the requirements for LEADR and national accreditation.
Learn how to apply a greater structure in both these critical areas
of mediation
Explore the role of:
Mediator as facilitator
Mediator as agent of responsibility
Mediator as agent of reality
Receive coaching and feedback from an experienced mediator
Have the opportunity for practice in simulations
Receive comprehensive course notes and certificate of attendance
Breaking the deadlock: Mastering
the art of issue exploration
Facilitating issues exploration between parties is the
foundation of interest based mediation and negotiation.
This workshop provides an opportunity to develop and
expand your skills in facilitating direct dialogue between the parties.
Mediators can experience this joint session skill as a challenging art
form to master.
Strategies to keep people talking to one another
Effective use of an agenda to structure discussions
Interventions to facilitate direct communication between the parties
on all issues
Techniques to check that parties have heard one another and feel their
concerns are
understood by the other
Methods to assess the accuracy of your own listening as the mediator
Transitions to enable parties to move from blame for the past to acceptance
of responsibility for the future
Preparing to negotiate: Mastering
the art of the private session
The private session is a foundation practice in many
models of mediation and can greatly assist parties prepare for their direct
negotiations. These separate meetings can also give a mediator considerable
influence over parties and their decisions. Risks associated with this
have at times led to action against practitioners. The Australian Standard
defines mediation as a facilitative process and approaching private sessions
with facilitative methods can be challenging to master.
Facilitative methods of reality testing to assist a party effectively
identify and evaluate the alternatives to a mediation process
A questioning sequence to enable a party to generate options and take
responsibility
for resolution of the dispute
Tools to assist parties become clear about what is negotiable for
them and why
Techniques to assist parties to negotiate directly and minimise shuttle-negotiation
Approaches to defuse destructive behaviour and deal with party emotions
Tools to diagnose the three languages parties speak and how to engage
this knowledge to coach parties in more effective communication as negotiators
Who should attend
Newly trained mediators who want to further their understanding
and have an opportunity
for practice and feedback
Experienced mediators who want to complement their strengths.
Bradley Chenoweth mediates a wide range of disputes, facilitating multi-party processes in commercial, organisational, community and cross-cultural contexts. A Visiting Fellow to the University of WA Law School, Bradley is also an Associate to a leading research project on organisational transformation based in frontier methods of dialogue developed at the Massachusetts Institute of Technology, Boston.
CINERGY® conflict
coaching workshops
Basic CINERGY® conflict coaching workshop
In this 4 day workshop you will train to be a conflict
coach.
Conflict coaching is a process in which a trained coach
supports and helps an individual to deal with specific conflict situations
and to become competent in managing disputes. Conflict coaching is voluntary
and confidential enabling people to gain insight in examining their own
contribution to conflict and the choices available to them.
Conflict coaching is particularly useful as an early
intervention strategy, in situations where parties may not be ready or
able to bring the conflict into the open, or where there are habitual
patterns of destructive conflict. Conflict coaching can be used to prepare
people to engage more effectively in negotiation, mediation and relational
conflict.
LEADR offers this training regularly and can also deliver the workshop in-house. Please contact LEADR >>
As a LEADR trained CINERGY® conflict coach, you will
be able to coach individuals to:
Understand and reflect on their approach
to conflict
Help shift destructive reactions to more
constructive responses
Communicate effectively in conflict situations
Develop skills to manage disputes more collaboratively.
Conflict coaching workshops are limited to 15 participants
to ensure individual attention and focused learning. Participants will:
Identify the unique principles and methods
of conflict coaching
Explore the theory that underpins conflict
coaching
Learn the stages in conflict coaching
Examine their own skills in managing conflict
Develop skills to be an effective conflict
coach
Identify pertinent assessment tools
Learn to apply different conflict coaching
strategies.
The workshop is highly interactive incorporating self-reflection,
skill-building exercises, discussions, simulations, demonstrations and
practice sessions.
Workshop hours contribute to Continuing Coaching Education Units approved by the International Coach Federation.
Julie Walker has worked in Canada and Australia with CINERGY® founder, Cinnie Noble, and is the first accredited trainer in this model in Australia. Julie has used conflict coaching extensively with senior managers and staff to assist them to manage workplace conflict. Julie has worked as a consultant across public, private, educational and community organisations for the past 30 years. She has extensive experience in training and development, conflict management processes, mediation, counselling, coaching and supervision in a wide variety of organisations and settings.
Lynora Brooke has been using the CINERGY® model of conflict coaching since training with Cinnie Noble in 2005. With clients across a variety of sectors, Lynora finds conflict coaching an invaluable tool to assist individuals with the management of workplace conflict and difficult interactions. With 35 years in consulting and senior management for a broad spectrum of organisations in a number of countries, including cross-cultural environments, Lynora has her own consultancy, redefinity, specialising in leadership coaching and mentoring, workplace mediation and conflict coaching. She also facilitates leadership development, strategic planning and community consultations and is a Chair with The Executive Connection.
Advanced CINERGY® conflict coaching workshop
Building on the skills you’ll acquire in the basic CINERGY® conflict coaching training, this workshop will:
teach you how to apply the CINERGY® conflict coaching model to coaching individuals on the conflict traits that preclude effective conflict management
demonstrate how you can use the Conflict Dynamics Profile® to coach people to shift their destructive reactions to conflict to constructive responses
provide you with opportunities to increase your insights into your own conflict traits and be coached on them
help you consider how your own conflict traits impact on the development of your conflict coaching skills, and
develop working plans for shifting counterproductive conflict traits.
Facilitator: Julie Walker
Pre-requisites:
Completion of 28 hours of the CINERGY® Basic conflict coaching workshop
Conducted six conflict coaching sessions since the Basic workshop.
Fee
Standard fee: $1870 (includes $170 GST)
CDP fee: $450 (including $41 GST) for the Conflict Dynamic Profile® and individual feedback session on the report.
Working with emotions can often be the “x factor” – what gets to the real issues and helps free up “stuckness”.
As mediators we need to be comfortable with emotions – both our own and those of the parties.
We need to recognise when emotions are clouding the issue and when they are the issue.
We need to know when the expression of emotions is hindering the mediation process and when it is healing and therefore integral to the process.
Recognising the indicators that emotions are at play in the process
Understanding the impact of emotions on the process
Embracing emotions as part of the mediation process
When and how do we facilitate the containing of emotions
When and how do we facilitate the healthy expression of emotions
How do we recognise and manage our own emotions both during and after the mediation process.
The workshop will:
Include both self-reflection and skills development
Give you the opportunity to practise skills, gain feedback and raise challenges from your own experience.
Dates
Sydney, Tuesday 6 July
Melbourne, Friday 16 July
Fees
Early bird fee*: $480 (inc GST)
Standard fee: $535 (inc GST)
* Paid 3 weeks prior
Facilitator
Shoshana Faire has been involved in the field of conflict resolution and mediation since 1986 when she was one of the founders of the Conflict Resolution Network. She is the co-author – together with Helena Cornelius – of the bestseller Everyone Can Win – Resolving Conflict Constructively.
A nationally accredited mediator, she has developed her mediation skills from both practical experience and attending programs in Australia and the US. She has conducted workshops for over 20years in conflict resolution and mediation skills. Shoshana specialises in the field of workplace mediations and her special interest is in exploring the role of emotions.
This one day workshop will assist you to negotiate long-term and effective agreements.
The workshop aims to provide you with useful insights into the negotiation process. You will ensure better outcomes in all negotiations and learn the elements in effective negotiation planning.
The training will:
Provide an easy to use and effective preparation tool for negotiators
Explore how we negotiate and how we measure the success of our negotiations
Identify why negotiations fail or succeed
Provide opportunity for practise and development of skills
Highlight communication skills that make negotiators persuasive
Give real life examples of tricks, traps and lessons.
Facilitator: Nina Harding
Nina Harding is the Principal of Nina Harding Mediation Services Pty Ltd. She has been a full-time dispute resolution expert for more than a decade with a particular interest in large scale multi-party dispute resolution.
A LEADR Trainer and LEADR Advanced Mediator, Nina is on the panels of the Workers Compensation Commission, the National Office of the Mediation Adviser (franchising) and the Hong Kong International Arbitration Centre. She also provides strategic advice to companies on how to negotiate more effectively.
LEADR is able to design training in all aspects of dispute
resolution, tailored to particular contexts. Our programs can be adapted
to dispute resolution areas such as handling complaints, dealing with
difficult customers, managing staff grievances, negotiating agreements,
mediating disputes and achieving compliance.
The LEADR approach involves:
consulting closely with you about the needs of your organisation and
the participants
selecting appropriate training content and materials
developing suitable scenarios, case studies and other materials relevant
to your organisation
conducting workshops based on sound theoretical concepts and with
a strong skills development orientation including experiential activities
such as role-plays, simulations and fishbowls,
all built on sound theoretical frameworks.
Below are some indicative content areas:
Advanced Mediation
Latest developments in mediation theory and principles
An opportunity to reflect on mediation practice through a series
of presentations, role plays, demonstrations and discussions
High level communication skills training and cross cultural awareness
Focus on particularly complex and difficult matters
Course length: usually 2 days.
Conflict Coaching
The CINERGY™ conflict coaching workshop trains conflict coaches. By bringing together coaching and alternative dispute resolution, this powerful process supports people to reach their goals in the way they manage conflict.
Conflict coaching is voluntary
and confidential enabling people to gain insight in examining their own
contribution to conflict and the choices available to them. It is particularly useful as an early
intervention strategy, in situations where parties may not be ready or
able to bring the conflict into the open, or where there are habitual
patterns of destructive conflict.
Conflict coaching can be used to prepare
people to engage more effectively in negotiation, mediation and relational
conflict.
A LEADR trained CINERGY™ conflict coach will
be able to coach individuals to:
Understand and reflect on their approach
to conflict
Help shift destructive reactions to more
constructive responses
Communicate effectively in conflict situations
Develop skills to manage disputes more collaboratively.
Conflict coaching workshops are limited to 15 participants
to ensure individual attention and focused learning.
Course length: 4 days.
Complaints Management
With the continuing emphasis on service, organisations
need an effective system for responding to customer/client needs and in
effectively handling their complaints to the benefit of all parties. This
workshop has been designed for line managers and staff that face the battle
of extracting the best possible information from the complainant and outcome
for the organisation.
How to handle complaints effectively
Use an effective complaints management system
Save management time, cost and energy
Enhance customer/client relationships
Promote organisational esteem and reputation
Course length: 1 day
Facilitation Workshops
The ability to run meetings, both large and small, is
now recognised as an essential skill for business professionals. Additionally,
business planning and team development meetings are often facilitated
by a professional external facilitator.
How to encourage the full participation of all present
Understand the dynamics of meetings
Create a safe neutral environment for participants
Develop a politics free agenda
Use appropriate tools to capture and progress discussion and
Manage time and issues to optimise the benefit of the discussions
and planning
Course length: 2 ½ days.
ADR Awareness Course
About the differences between and comparative strengths and weaknesses
of mediation,
arbitration, conciliation, early neutral evaluation, expert determination,
negotiation and adjudication.
How to make informed choices about when, how and which process will
work better for particular circumstances.
About the legal structure of each process.
Course length: usually ½ day.
Lawyers/Advisers in Mediation
A workshop designed to provide lawyers with the essentials
of mediation so that they are able to advise their clients on the process
of mediation and assist them to prepare most effectively for the process.
Overview of the process of mediation
Understanding how to determine the suitability of matters for mediation
How to prepare clients for mediations
Explore the appropriate contribution of lawyers and advisers during
mediation
Overview of legal issues in mediation
Mediation simulation with an experienced mediator performing the
role of mediator
Course length: usually ½ to 1 day.
Recent clients include:
University of New South Wales
NSW Treasury
NSW Office of Fair Trading
Administrative Appeals Tribunal (Commonwealth)
Department of Defence
Western Australia Magistrates Court
IAG Insurance
LEADR has also presented seminars to the Judges of the
:
Supreme Court of NSW
High Court of NZ
Supreme and District Courts of SA
Family Court of Australia
Contact us for information
about a customised course for your organisation.
