Provided by LEADR in collaboration wtih Neuroawareness® Consulting Services, this training is an opportunity to expand your ADR practice by learning techniques based on neurobiology and cognitive science.
How does the human brain process information when we try to make a decision, manage our emotions, focus our attention, respond, or analyse the behaviour of “others”?
What are the biological processes and mechanisms involved in the brains of the mediator and of the parties before and during mediation? How can these be optimised?
How can we design the mediation process to take into account such processes and mechanisms?
How can we develop our own sense of mindfulness and what are the benefits of doing so?
This online program of 14 modules with three personal coaching sessions will help you find your own answers to these questions, reflect upon your personal profile and professional practice, and provide you with practical tools and techniques you can use in the future.
Runs for 14 weeks starting Monday 27 February 2012. Optional time slots. Registration required by 16 December.
The five day mediation workshops meets the training requirements to progress to video assessment for accreditation with LEADR and under the National Mediator Accreditation System.
LEADR offers this course regularly and can also deliver the training in-house.
The workshop runs over five consecutive days. It has a strong skills development orientation. It offers:
A proven mediation process adaptable to different types of mediations
Sound theoretical frameworks in which to embed process and skills
Essential communication skills to explore issues and reality test
Practical tools to keep parties focused
Strategies to generate options and to break impasses
Nine mediation role plays
Personalised feedback from highly skilled mediators on days 3 and 5
Carefully chosen and varied learning activities including plenary
sessions, syndicate group discussions, simulations, fishbowls and video
clips
Complimentary LEADR membership to 30 June.
What attendees have said
“Fantastic course – no threatening role play approach; wonderful way to learn and gain confidence in the mediation process.”
“The course is challenging and exciting. Learnt many new skills.”
“Really good balance between introducing material and providing examples to illustrate the point from own and others’ real experience. Very good at creating a friendly, positive atmosphere.”
"Coaching during simulations “was very affirming and focused on future improvements”.
“Very sensible and sensitive advice” during the feedback on the simulations."
Who should attend
Individuals who are keen to add mediation to their professional skill
set
Those involved in advising clients, managing staff, facilitating
planning and decision making or in handling disputes in commercial,
government, not-for profit or community sectors
Previous attendees include lawyers, managers, human
resource personnel, industrial relations experts, healthcare practitioners,
educators, counsellors, coaches, conciliators and community engagement
professionals.
LEADR facilitators are experienced dispute resolution
professionals as well as skilled adult educators. They are adept at engaging
the interest of participants, identifying and meeting their different
needs and providing a safe environment in which participants can stretch
themselves and practise their skills. The facilitators are supported by
a team of coaches – all experienced mediators who provide small
group coaching and on days 3 and 5, feedback to individual participants about
their developing skills.
Bradley Chenoweth -Mediator for a wide range of disputes, he facilitates multi-party processes in commercial, organisational, community and cross-cultural settings. Visiting Fellow to the University of WA Law School, Bradley is also a Senior Associate with Dialogos, a leading global consultancy in dialogue and system transformation that continues the pioneering work of its founders at the Dialogue Project, Massachusetts Institute of Technology, Boston.
Nina Harding - Experienced mediator of commercial, workplace and large public disputes. On numerous mediator panels including the Hong Kong International Arbitration Centre, LEADR Advanced panel, and Franchising and Workers Compensation. Nina has taught at the University of Hong Kong, UNSW, the Law Institute of Victoria and UQ. She is a popular keynote speaker and an internationally recognised expert in complaint handling.
Tania Sourdin - Professor Tania Sourdin, Foundation Chair and Director of the Australian Centre for Court and Justice System Innovation (ACCJSI) at Monash University. A leading international academic and researcher in mediation and ADR, Tania wrote the National Mediator Accreditation System. An experienced accredited mediator since 1990, Tania has worked extensively internationally and within Australia and is a member of NADRAC and numerous tribunals, panels and boards.
Anne Sutherland-Kelly - Mediator and consultant to private and public sector clients. Following a background in commercial law, Anne’s mediation experience includes commercial, anti-discrimination, medical negligence, family and wills and estate matters. She currently specialises in workplace. Anne is appointed as a mediator to the Victorian Civil and Administrative Tribunal and teaches ADR in the post graduate law program at Monash University.
On completion of your training you will:
Join a network of Australasian practitioners of mediation
Early registration is recommended as places are often
in demand. (Maximum: 27 participants per workshop.)
Sometimes additional courses are scheduled and occasionally
the dates for a particular course change, so please confirm with LEADR
before making travel arrangements.
CPD: If you are currently accredited as LEADR Accredited or Advanced or applying for national accreditation as ‘experienced qualified’, you may want to do this training to contribute to your CPD.
Refresher training: If you are planning to sit a video assessment, this will provide an excellent refresher of the mediation process and an opportunity to participate in three mediation role plays.
Note regarding accreditation
If you completed your training before 2008 and are not yet LEADR accredited, please submit your application to the LEADR Accreditation Committee before enrolling in this course.
The Accreditation Committee will review your application and then advise on the training and/or assessment, if any, that you need to meet the requirements for LEADR and national accreditation.
Learn how to apply a greater structure in both these critical areas
of mediation
Explore the role of:
Mediator as facilitator
Mediator as agent of responsibility
Mediator as agent of reality
Receive coaching and feedback from an experienced mediator
Have the opportunity for practice in simulations
Receive comprehensive course notes and certificate of attendance
Breaking the deadlock: Mastering
the art of issue exploration
Facilitating issues exploration between parties is the
foundation of interest based mediation and negotiation.
This workshop provides an opportunity to develop and
expand your skills in facilitating direct dialogue between the parties.
Mediators can experience this joint session skill as a challenging art
form to master.
Strategies to keep people talking to one another
Effective use of an agenda to structure discussions
Interventions to facilitate direct communication between the parties
on all issues
Techniques to check that parties have heard one another and feel their
concerns are
understood by the other
Methods to assess the accuracy of your own listening as the mediator
Transitions to enable parties to move from blame for the past to acceptance
of responsibility for the future
Next workshop:TBA
Cost
Individual workshop
Both workshops (see below)
Member & early bird* fee
$480 incl GST
$895 incl GST
Standard non-member fee
$535 incl GST
$995 incl GST
* Early bird fee must be received 3 weeks prior to the workshop.
Preparing to negotiate: Mastering
the art of the private session
The private session is a foundation practice in many
models of mediation and can greatly assist parties prepare for their direct
negotiations. These separate meetings can also give a mediator considerable
influence over parties and their decisions. Risks associated with this
have at times led to action against practitioners. The Australian Standard
defines mediation as a facilitative process and approaching private sessions
with facilitative methods can be challenging to master.
Facilitative methods of reality testing to assist a party effectively
identify and evaluate the alternatives to a mediation process
A questioning sequence to enable a party to generate options and take
responsibility
for resolution of the dispute
Tools to assist parties become clear about what is negotiable for
them and why
Techniques to assist parties to negotiate directly and minimise shuttle-negotiation
Approaches to defuse destructive behaviour and deal with party emotions
Tools to diagnose the three languages parties speak and how to engage
this knowledge to coach parties in more effective communication as negotiators
Who should attend
Newly trained mediators who want to further their understanding
and have an opportunity
for practice and feedback
Experienced mediators who want to complement their strengths.
Bradley Chenoweth - Mediator for a wide range of disputes, he facilitates multi-party processes in commercial, organisational, community and cross-cultural settings. Visiting Fellow to the University of WA Law School, Bradley is also a Senior Associate with Dialogos, a leading global consultancy in dialogue and system transformation that continues the pioneering work of its founders at the Dialogue Project, Massachusetts Institute of Technology, Boston.
CINERGY™ conflict
management coaching workshops
Conflict management coaching workshop
In this 4 day workshop you will train to be a conflict
coach.
Conflict management coaching is a process in which a trained coach
supports and helps an individual to deal with specific conflict situations
and to become competent in managing disputes. Conflict management coaching is voluntary
and confidential enabling people to gain insight in examining their own
contribution to conflict and the choices available to them.
Conflict management coaching is particularly useful as an early
intervention strategy, in situations where parties may not be ready or
able to bring the conflict into the open, or where there are habitual
patterns of destructive conflict. Conflict management coaching can be used to prepare
people to engage more effectively in negotiation, mediation and relational
conflict.
LEADR offers this training regularly and can also deliver the workshop in-house. Please contact LEADR >>
As a LEADR trained CINERGY™ conflict management coach, you will
be able to coach individuals to:
Understand and reflect on their approach
to conflict
Help shift destructive reactions to more
constructive responses
Communicate effectively in conflict situations
Develop skills to manage disputes more collaboratively.
Conflict management coaching workshops are limited to 15 participants
to ensure individual attention and focused learning. Participants will:
Identify the unique principles and methods
of conflict management coaching
Explore the theory that underpins conflict
coaching
Learn the stages in conflict management coaching
Examine their own skills in managing conflict
Develop skills to be an effective conflict
management coach
Identify pertinent assessment tools
Learn to apply different conflict management coaching
strategies.
The workshop is highly interactive incorporating self-reflection,
skill-building exercises, discussions, simulations, demonstrations and
practice sessions.
Workshop hours contribute to 28 Continuing Coaching Education Units approved by the International Coach Federation: 23 hours: ICF core competencies; 1 hour: Personal development of the coach; 1 hour: Business development; 3 hours: Other skills and tools directly applicable to coaching.
Julie Walker has worked in Canada and Australia with CINERGY™ founder, Cinnie Noble, and has been training in this model in Australia since 2006. Julie has used conflict management coaching extensively with senior managers and staff to assist them to manage workplace conflict. Julie has worked as a consultant across public, private, educational and community organisations for the past 30 years. She has extensive experience in training and development, conflict management processes, mediation, counselling, coaching and supervision in a wide variety of organisations and settings.
Lynora Brookehas used the CINERGY™ model of conflict coaching since training with Cinnie Noble in 2005. Lynora finds conflict management coaching an invaluable tool to assist individuals with the management of interpersonal and workplace conflict and prepare for, or debrief after, difficult conversations or negotiations. With a focus on leadership development and conflict management, Lynora has her own consultancy, Redefinity, specialising in leadership coaching and mentoring, workplace and commercial mediation and conflict coaching. She also facilitates the two day inhouse workshop, Leader as Workplace Coach for LEADR.
Advanced conflict management coaching workshop
Building on the skills you’ll acquire in the conflict management coaching training, this workshop will:
teach you how to apply the CINERGY™ conflict management coaching model to coaching individuals on the conflict traits that preclude effective conflict management
demonstrate how you can use the Conflict Dynamics Profile® to coach people to shift their destructive reactions to conflict to constructive responses
provide you with opportunities to increase your insights into your own conflict traits and be coached on them
help you consider how your own conflict traits impact on the development of your conflict coaching skills, and
develop working plans for shifting counterproductive conflict traits.
Facilitator: Julie Walker
Pre-requisites:
Completion of 28 hours of the conflict management coaching workshop
Conducted six conflict management coaching sessions since the conflict management coaching workshop.
This one day refresher is an opportunity to refresh and practice your conflict coaching skills.
Review the stages of the CINERGY™ conflict management coaching model, observe a demonstration of a coaching session, practise your coaching skills and network with other conflict management coaches.
Benefits:
Connect with other conflict coaches
Review the intention of and stages in the conflict management coaching model
Practice your skills
Observe other conflict coaches
Observe a conflict management coaching demonstration
Increase your confidence in use of the conflict management coaching model
Prepare for accreditation
Participate as a coaching ‘client’
Opportunity to ask questions and hear other’s experiences of applications and use of the model.
If you are planning to sit the video assessment for Accreditation as a CINERGY™ conflict management coach, this course is an excellent preparation.
Working with emotions can often be the “x factor” – what gets to the real issues and helps free up “stuckness”.
As mediators we need to be comfortable with emotions – both our own and those of the parties.
We need to recognise when emotions are clouding the issue and when they are the issue.
We need to know when the expression of emotions is hindering the mediation process and when it is healing and therefore integral to the process.
The workshop will address:
Recognising the indicators that emotions are at play in the process
Understanding the impact of emotions on the process
Embracing emotions as part of the mediation process
When and how do we facilitate the containing of emotions
When and how do we facilitate the healthy expression of emotions
How do we recognise and manage our own emotions both during and after the mediation process.
The workshop will:
Include both self-reflection and skills development
Give you the opportunity to practise skills, gain feedback and raise challenges from your own experience.
Shoshana Faire delivers Working with Emotions for LEADR as well as customised training for in-house workshops on conflict resolution. She has been working in the field of conflict resolution and mediation since 1986 when she was one of the founders of the Conflict Resolution Network. She is the co-author – together with Helena Cornelius – of Everyone can win – Resolving conflict constructively. A nationally accredited mediator, she has developed her mediation skills from both practical experience and programs in Australia and the US. Shoshana specialises in the field of workplace mediations.
Preparing for mediation
Developing an effective intake process A one-day skills extender facilitated by Franca Petrone
This workshop provides an opportunity to expand your skills for recognising disputes that are suitable for mediation and those that may require a different intervention. By uncovering issues of power imbalance, safety, control or intimidation, you will be able to work out ways of dealing with these effectively in the mediation process or feel confident to make a referral to a different process.
In this one-day program you will learn about:
Screening techniques
Options for dealing with issues of power
Strategies for ensuring informed decision-making around entry into the process
Measures to ensure safety and full and active participation in mediation
Methods to ensure participants have all relevant information, understand their role and are fully prepared for the commencement of mediation
Complying with the requirements of the Australian National Mediator Practice Standards and Family Law Regulations (for family dispute resolution providers)
Effective use of questioning to structure discussions in the intake session.
Features of the program include: small group feedback, opportunities for practice in simulations, comprehensive course notes, and a Certificate of attendance. Contributes 6.5 of CPD under the National Mediator Accreditation System.
Cost:
Member fee [available to current financial members of LEADR]: $480 (incl. GST)
Non-member fee: $535 (incl. GST)
Please register early as a decision to proceed is made approximately 3 weeks before the event based on the number of registrations received.
Facilitator
Franca Petrone conducts Developing an effective intake process for LEADR. An experienced dispute resolution professional and adult educator, she provides dispute management consultancy, training and mentoring services to a wide range of public and private sector organisations. Her vision is to widen the effective choices available to people and organisations in dealing with conflict and assist them in accessing services that meet their needs. Franca is Secretary and a founding director of the Mediator Standards Board. She is on the Accreditation Committee of LEADR and various other ADR panels and committees.
In addition to the courses above, LEADR is able to design training in all aspects of dispute
resolution, tailored to particular contexts. Our programs can be adapted
to dispute resolution areas such as handling complaints, dealing with
difficult customers, managing staff grievances, negotiating agreements,
mediating disputes and achieving compliance.
The LEADR approach involves:
consulting closely with you about the needs of your organisation and
the participants
selecting appropriate training content and materials
developing suitable scenarios, case studies and other materials relevant
to your organisation
conducting workshops based on sound theoretical concepts and with
a strong skills development orientation including experiential activities
such as role-plays, simulations and fishbowls,
all built on sound theoretical frameworks.
Below are some indicative content areas:
Advanced mediation
Latest developments in mediation theory and principles
An opportunity to reflect on mediation practice through a series
of presentations, role plays, demonstrations and discussions
High level communication skills training and cross cultural awareness
Focus on particularly complex and difficult matters
Course length: usually 2 days.
Conflict management coaching
The CINERGY™ conflict management coaching workshop trains conflict management coaches. By bringing together coaching and alternative dispute resolution, this powerful process supports people to reach their goals in the way they manage conflict. Conflict management coaching is voluntary
and confidential enabling people to gain insight in examining their own
contribution to conflict and the choices available to them. It is particularly useful as an early
intervention strategy, in situations where parties may not be ready or
able to bring the conflict into the open, or where there are habitual
patterns of destructive conflict.
Conflict coaching can be used to prepare
people to engage more effectively in negotiation, mediation and relational
conflict.
A LEADR trained CINERGY™ conflict management coach will
be able to coach individuals to:
Understand and reflect on their approach
to conflict
Help shift destructive reactions to more
constructive responses
Communicate effectively in conflict situations
Develop skills to manage disputes more collaboratively.
Conflict management coaching workshops are limited to 15 participants
to ensure individual attention and focused learning.
Course length: 4 days.
The leader as workplace coach
For managers, supervisors, team leaders, project managers or anyone in a leadership position who assists staff with their interactions in the workplace.
The skills developed in this course enable the leader to be more effective in supporting staff to:
manage their interpersonal differences for themselves
engage in difficult conversations
deal with organisational change
work with team dysfunction
deliver effective feedback.
CINERGY™ conflict management coaching offers a dynamic and interactive program for leaders on how to coach direct reports on a one-on-one basis to engage more effectively in their interpersonal conflicts and communications.
Course length: 2 days
Complaints management
With the continuing emphasis on service, organisations
need an effective system for responding to customer/client needs and in
effectively handling their complaints to the benefit of all parties. This
workshop has been designed for line managers and staff that face the battle
of extracting the best possible information from the complainant and outcome
for the organisation.
How to handle complaints effectively
Use an effective complaints management system
Save management time, cost and energy
Enhance customer/client relationships
Promote organisational esteem and reputation
Course length: 1 day
Facilitation workshops
The ability to run meetings, both large and small, is
now recognised as an essential skill for business professionals. Additionally,
business planning and team development meetings are often facilitated
by a professional external facilitator.
How to encourage the full participation of all present
Understand the dynamics of meetings
Create a safe neutral environment for participants
Develop a politics free agenda
Use appropriate tools to capture and progress discussion and
Manage time and issues to optimise the benefit of the discussions
and planning
Course length: 2 ½ days.
Preparing for successful negotiations
This one day workshop will assist you to negotiate long-term and effective agreements.
The workshop aims to provide you with useful insights into the negotiation process. You will ensure better outcomes in all negotiations and learn the elements in effective negotiation planning.
The training will:
Provide an easy to use and effective preparation tool for negotiators
Explore how we negotiate and how we measure the success of our negotiations
Identify why negotiations fail or succeed
Provide opportunity for practise and development of skills
Highlight communication skills that make negotiators persuasive
Give real life examples of tricks, traps and lessons.
Course length: 1-2 days
ADR awareness Course
About the differences between and comparative strengths and weaknesses
of mediation,
arbitration, conciliation, early neutral evaluation, expert determination,
negotiation and adjudication.
How to make informed choices about when, how and which process will
work better for particular circumstances.
About the legal structure of each process.
Course length: usually ½ day.
Lawyers/advisers in mediation
A workshop designed to provide lawyers with the essentials
of mediation so that they are able to advise their clients on the process
of mediation and assist them to prepare most effectively for the process.
Overview of the process of mediation
Understanding how to determine the suitability of matters for mediation
How to prepare clients for mediations
Explore the appropriate contribution of lawyers and advisers during
mediation
Overview of legal issues in mediation
Mediation simulation with an experienced mediator performing the
role of mediator
Course length: usually ½ to 1 day.
Clients include:
NSW Department of Human Services
Financial Ombudsman Service.
NSW Department of Attorney General & Justice
Australian Government Solicitor
University of New South Wales
NSW Department of Treasury
Child Support Agency
WA Ombudsman
NSW Office of Fair Trading
Administrative Appeals Tribunal (Commonwealth)
Department of Defence
Western Australia Magistrates Court
IAG Insurance
LEADR has also presented seminars to the Judges of the
:
Supreme Court of NSW
High Court of NZ
Supreme and District Courts of SA
Family Court of Australia
Contact us for information
about a customised course for your organisation.
