LEADR has a reputation for excellence in mediation training.
As one of the first providers of mediation training in Australasia, LEADR
combines its extensive experience with the latest developments in alternative
dispute resolution happening both nationally and internationally. LEADR
training is recognised for the high quality of its program design, the
interactive and experiential emphasis of the learning activities and the
exemplary skills of its facilitators.
In 2008, the workshop will be five days. Locations and dates are given below.
Standard fee: $2860 incl $260 gst
Early bird fee: $2596 incl $236 gst For registration form for 2008, click here>>
LEADR offers this course regularly and can also deliver the training in-house.
Schedule
Workshops are held in CBD or near to CBD locations.
Early bird fee due
Adelaide SA
Tues 4 March – Sat 8 March 2008
Tues 22 January 2008
Mon 22 Sept – Fri 26 Sept 2008
Mon 11 August 2008
Brisbane QLD
27-31 May CANCELLED
Tues 15 April 2008
Canberra ACT
Mon 5 May – Fri 9 May 2008
Mon 24 March 2008
Darwin NT
Tues 29 April – Sat 3 May 2008
Tues 18 March 2008
Hobart TAS
Tues 10 June – Sat 14 June 2008
Tues 29 April 2008
Melbourne VIC
Tues 29 April – Sat 3 May 2008
Tues 18 March 2008
Mon 13 October – Fri 17 October 2008
Mon 1 September 2008
Perth WA
Tues 11 March – Sat 15 March 2008
Tues 29 January 2008
Mon 20 October – Fri 24 October 2008
Mon 8 September 2008
Sydney NSW
Tues 19 February – Sat 23 February 2008
Tues 22 January 2008
Mon 5 May – Fri 9 May 2008
Mon 24 March 2008
Mon 4 August – Fri 8 August 2008
Mon 23 June 2008
Tues 11 November – Sat 15 November 2008
Tues 30 September 2008
What the workshop offers
In 2008, the workshop will be run over five consecutive days. It has a strong skills development orientation. It offers:
A proven mediation process adaptable to different types of mediations
Sound theoretical frameworks in which to embed process and skills
Essential communication skills to explore issues and reality test
Practical tools to keep parties focused
Strategies to generate options and to break impasses
Nine mediation role plays
Personalised feedback from highly skilled mediators on days 3 and 5
Carefully chosen and varied learning activities including plenary
sessions, syndicate group discussions, simulations, fishbowls and video
clips
Complimentary LEADR membership to 30 June.
What attendees from 2007 said
“Fantastic course – no threatening role play approach; wonderful way to learn and gain confidence in the mediation process.”
“The course is challenging and exciting. Learnt many new skills.”
“Really good balance between introducing material and providing examples to illustrate the point from own and others’ real experience. Very good at creating a friendly, positive atmosphere.” Coaching during simulations “was very affirming and focused on future improvements”.
“Very sensible and sensitive advice” during the feedback on the simulations."
Who should attend
Individuals who are keen to add mediation to their professional skill
set
Those involved in advising clients, managing staff, facilitating
planning and decision making or in handling disputes in commercial,
government, not-for profit or community sectors
Previous attendees include lawyers, managers, human
resource personnel, industrial relations experts, healthcare practitioners,
educators, counsellors, coaches, conciliators and community engagement
professionals.
Workshop facilitators and coaches
LEADR facilitators are experienced dispute resolution
professionals as well as skilled adult educators. They are adept at engaging
the interest of participants, identifying and meeting their different
needs and providing a safe environment in which participants can stretch
themselves and practise their skills. The facilitators are supported by
a team of coaches – all experienced mediators who provide small
group coaching and on days 3 and 5, feedback to individual participants about
their developing skills.
Bradley Chenoweth - Mediates a wide range of disputes. Facilitates multi-party processes in community, commercial organisational, and cross-cultural contexts. Visiting Fellow to the University of WA Law School and currently participating in a leading research project on frontier methods of dialogue developed at the Massachusetts Institute of Technology, Boston.
Nina Harding - Mediator for commercial, workplace
and large public disputes and community issues. Panelist for a range of organisations including the Hong Kong International Arbitration Centre. Conducted more than a hundred highly
successful training programs in corporate settings and for several Australian universities and law societies and for the University of Hong Kong.
Tania Sourdin - Professor of Conflict Resolution and Co-director of the Conflict Resolution Program, Australian Centre for Peace and Conflict Studies, The University of Queensland, Melbourne. Experienced senior mediator, conciliator and adjudicator. Member of two Tribunals and NADRAC. Facilitated organisational change workshops and change processes for over 400 staff. Conducted evaluation research into dispute resolution processes in nine Courts and Tribunals.
Anne Sutherland-Kelly -Mediator in disputes ranging from
commercial and
complex multi-party through to family law over property and custody. Appointed to the
Workers Compensation Commission of NSW and Administrative Decisions Tribunal of NSW. A former lecturer in the Law School at Sydney University, Anne now delivers training in leadership, communication and organisational change.
On completion of your training you will:
Join a network of Australasian practitioners of mediation
Fisher, R; Ury, W and Patton, B: Getting to yes:
negotiating agreement without giving in. (This can be purchased
at a discount from LEADR.)
Registration
Early registration is recommended as places are often
in demand. (Maximum: 27 participants per workshop.)
Sometimes additional courses are scheduled and occasionally
the dates for a particular course change, so please confirm with LEADR
before making travel arrangements.
Learn how to apply a greater structure in both these critical areas
of mediation
Explore the role of:
Mediator as facilitator
Mediator as agent of responsibility
Mediator as agent of reality
Receive coaching and feedback from an experienced mediator
Have the opportunity for practice in simulations
Receive comprehensive course notes and certificate of attendance
Breaking the deadlock: Mastering
the art of issue exploration
Facilitating issues exploration between parties is the
foundation of interest based mediation and negotiation.
This workshop provides an opportunity to develop and
expand your skills in facilitating direct dialogue between the parties.
Mediators can experience this joint session skill as a challenging art
form to master.
Strategies to keep people talking to one another
Effective use of an agenda to structure discussions
Interventions to facilitate direct communication between the parties
on all issues
Techniques to check that parties have heard one another and feel their
concerns are
understood by the other
Methods to assess the accuracy of your own listening as the mediator
Transitions to enable parties to move from blame for the past to acceptance
of responsibility for the future
Bradley Chenoweth - Mediator in a wide
range of disputes. Facilitated multi-party processes in community, organisational,
commercial and cross-cultural contexts. Visiting Fellow to the University
of WA Law School and currently participating in a leading research project
on frontier methods of dialogue developed at the Massachusetts Institute
of Technology, Boston.
Preparing to negotiate: Mastering
the art of the private session
The private session is a foundation practice in many
models of mediation and can greatly assist parties prepare for their direct
negotiations. These separate meetings can also give a mediator considerable
influence over parties and their decisions. Risks associated with this
have at times led to action against practitioners. The Australian Standard
defines mediation as a facilitative process and approaching private sessions
with facilitative methods can be challenging to master.
Facilitative methods of reality testing to assist a party effectively
identify and evaluate the alternatives to a mediation process
A questioning sequence to enable a party to generate options and take
responsibility
for resolution of the dispute
Tools to assist parties become clear about what is negotiable for
them and why
Techniques to assist parties to negotiate directly and minimise shuttle-negotiation
Approaches to defuse destructive behaviour and deal with party emotions
Tools to diagnose the three languages parties speak and how to engage
this knowledge to coach parties in more effective communication as negotiators
Who should attend
New or newly trained mediators who want to further their understanding
and have an opportunity
for practice and feedback
Experienced mediators who want to complement their strengths.
Bradley Chenoweth - Mediator in a wide
range of disputes. Facilitated multi-party processes in community, organisational,
commercial and cross-cultural contexts. Visiting Fellow to the University
of WA Law School and currently participating in a leading research project
on frontier methods of dialogue developed at the Massachusetts Institute
of Technology, Boston.
CINERGY® conflict
coaching workshops
Basic CINERGY® conflict coaching workshop
In this 4 day workshop you will train to be a conflict
coach.
Conflict coaching is a process in which a trained coach
supports and helps an individual to deal with specific conflict situations
and to become competent in managing disputes. Conflict coaching is voluntary
and confidential enabling people to gain insight in examining their own
contribution to conflict and the choices available to them.
Conflict coaching is particularly useful as an early
intervention strategy, in situations where parties may not be ready or
able to bring the conflict into the open, or where there are habitual
patterns of destructive conflict. Conflict coaching can be used to prepare
people to engage more effectively in negotiation, mediation and relational
conflict.
LEADR offers this training regularly and can also deliver the workshop in-house. Please contact LEADR >>
As a LEADR trained CINERGY® conflict coach, you will
be able to coach individuals to:
Understand and reflect on their approach
to conflict
Help shift destructive reactions to more
constructive responses
Communicate effectively in conflict situations
Develop skills to manage disputes more collaboratively.
Conflict coaching workshops are limited to 15 participants
to ensure individual attention and focused learning. Participants will:
Identify the unique principles and methods
of conflict coaching
Explore the theory that underpins conflict
coaching
Learn the stages in conflict coaching
Examine their own skills in managing conflict
Develop skills to be an effective conflict
coach
Identify pertinent assessment tools
Learn to apply different conflict coaching
strategies.
The workshop is highly interactive incorporating self-reflection,
skill-building exercises, discussions, simulations, demonstrations and
practice sessions.
Workshop hours contribute to Continuing Coaching Education Units approved by the International Coach Federation.
Julie Walker has worked in Canada and Australia with CINERGY® founder, Cinnie Noble, and is the first accredited trainer in this model in Australia. Julie has used conflict coaching extensively with senior managers and staff to assist them to manage workplace conflict. Julie has worked as a consultant across public, private, educational and community organisations for the past 26 years. She has extensive experience in training and development, conflict management processes, mediation, counselling, coaching and supervision in a wide variety of organisations and settings.
Lynora Brooke has been using the CINERGY® model of conflict coaching since training with Cinnie Noble, its founder, in early 2005. With clients across a wide variety of organisations and industry sectors, Lynora finds conflict coaching an invaluable tool for managers and staff to assist them with the management of workplace conflict and for dealing with difficult interactions. With over 30 years as a consultant and manager for a broad spectrum of organisations in a number of countries, including cross-cultural environments, Lynora also has experience in executive coaching, mediation of workplace and commercial disputes and pre-mediation coaching. She has facilitated workshops, including leadership development, strategic planning, risk analysis and project reviews.
Advanced CINERGY® conflict coaching workshop
Building on the skills you’ll acquire in the basic CINERGY® conflict coaching training, this workshop will:
teach you how to apply the CINERGY® conflict coaching model to coaching individuals on the conflict traits that preclude effective conflict management
demonstrate how you can use the Conflict Dynamics Profile® to coach people to shift their destructive reactions to conflict to constructive responses
provide you with opportunities to increase your insights into your own conflict traits and be coached on them
help you consider how your own conflict traits impact on the development of your conflict coaching skills, and
develop working plans for shifting counterproductive conflict traits.
Facilitator: Julie Walker
Pre-requisites:
Completion of 28 hours of the CINERGY® Basic conflict coaching workshop
Conducted six conflict coaching sessions since the Basic workshop.
Fee
Standard fee: $1870 (includes $170 GST)
CDP fee: $450 (including $41 GST) for the Conflict Dynamic Profile® and individual feedback session on the report.
Next course
Sydney,
Thursday 23 – Saturday 25 October 2008
Registration deadline: Monday 8 September (due to preparation required for the workshop).
LEADR is able to design training in all aspects of dispute
resolution, tailored to particular contexts. Our programs can be adapted
to dispute resolution areas such as handling complaints, dealing with
difficult customers, managing staff grievances, negotiating agreements,
mediating disputes and achieving compliance.
The LEADR approach involves:
consulting closely with you about the needs of your organisation and
the participants
selecting appropriate training content and materials
developing suitable scenarios, case studies and other materials relevant
to your organisation
conducting workshops based on sound theoretical concepts and with
a strong skills development orientation including experiential activities
such as role-plays, simulations and fishbowls,
all built on sound theoretical frameworks.
Below are some indicative content areas:
Advanced Mediation
Latest developments in mediation theory and principles
An opportunity to reflect on mediation practice through a series
of presentations, role plays, demonstrations and discussions
High level communication skills training and cross cultural awareness
Focus on particularly complex and difficult matters
Course length: usually 2 days.
Conflict Coaching
The CINERGY™ conflict coaching workshop trains conflict coaches. By bringing together coaching and alternative dispute resolution, this powerful process supports people to reach their goals in the way they manage conflict.
Conflict coaching is voluntary
and confidential enabling people to gain insight in examining their own
contribution to conflict and the choices available to them. It is particularly useful as an early
intervention strategy, in situations where parties may not be ready or
able to bring the conflict into the open, or where there are habitual
patterns of destructive conflict.
Conflict coaching can be used to prepare
people to engage more effectively in negotiation, mediation and relational
conflict.
A LEADR trained CINERGY™ conflict coach will
be able to coach individuals to:
Understand and reflect on their approach
to conflict
Help shift destructive reactions to more
constructive responses
Communicate effectively in conflict situations
Develop skills to manage disputes more collaboratively.
Conflict coaching workshops are limited to 15 participants
to ensure individual attention and focused learning.
Course length: 4 days.
Complaints Management
With the continuing emphasis on service, organisations
need an effective system for responding to customer/client needs and in
effectively handling their complaints to the benefit of all parties. This
workshop has been designed for line managers and staff that face the battle
of extracting the best possible information from the complainant and outcome
for the organisation.
How to handle complaints effectively
Use an effective complaints management system
Save management time, cost and energy
Enhance customer/client relationships
Promote organisational esteem and reputation
Course length: 1 day
Facilitation Workshops
The ability to run meetings, both large and small, is
now recognised as an essential skill for business professionals. Additionally,
business planning and team development meetings are often facilitated
by a professional external facilitator.
How to encourage the full participation of all present
Understand the dynamics of meetings
Create a safe neutral environment for participants
Develop a politics free agenda
Use appropriate tools to capture and progress discussion and
Manage time and issues to optimise the benefit of the discussions
and planning
Course length: 2 ½ days.
ADR Awareness Course
About the differences between and comparative strengths and weaknesses
of mediation,
arbitration, conciliation, early neutral evaluation, expert determination,
negotiation and adjudication.
How to make informed choices about when, how and which process will
work better for particular circumstances.
About the legal structure of each process.
Course length: usually ½ day.
Lawyers/Advisers in Mediation
A workshop designed to provide lawyers with the essentials
of mediation so that they are able to advise their clients on the process
of mediation and assist them to prepare most effectively for the process.
Overview of the process of mediation
Understanding how to determine the suitability of matters for mediation
How to prepare clients for mediations
Explore the appropriate contribution of lawyers and advisers during
mediation
Overview of legal issues in mediation
Mediation simulation with an experienced mediator performing the
role of mediator
Course length: usually ½ to 1 day.
Recent clients include:
University of New South Wales
NSW Treasury
NSW Office of Fair Trading
Administrative Appeals Tribunal (Commonwealth)
Department of Defence
Western Australia Magistrates Court
IAG Insurance
LEADR has also presented seminars to the Judges of the
:
Supreme Court of NSW
High Court of NZ
Supreme and District Courts of SA
Family Court of Australia
Contact us for information
about a customised course for your organisation.
